CUSTOMER SERVICE
FAQ
SHIPPING
SHIPPING POLICY
Processing & Transit Time
We ship Monday - Friday only and generally ship around 12:00 central time. Same day shipping is not guaranteed. Every effort is made to ship no later than 3 days after order is received during business hours.
*If your order is paid for via echeck through PayPal, PLEASE NOTE: We will wait for notification from PayPal that your payment is clear before we ship your order. This can take 3-6 business days.
*Shipping times are not guaranteed. Please contact us if you would like to confirm the order fulfillment time.
Should you receive a shipping notification email on Saturday or Sunday, please be aware that your package will not leave our warehouse until Monday.
Additional Shipping Costs
If for some reason our online shipping calculator does not produce an accurate quote, we will contact you to collect the additional costs prior to shipment. We reserve the right to collect additional shipping charges for your order. We will settle all shipping charges prior to shipment.
Shipping Methods
We reserve the right to change the shipping method for your order at any time to allow for accurate coverage of shipping and packaging charges or to better suit the needs or requirements of the content shipped.
We currently ship to any USPS Domestic locations which include the continental US, Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, and all Military addresses such as APO, FPO, DPO. Any other orders will have to be dealt with on a one-by-one basis. Please contact us for any other addresses. All orders are securely packaged and shipped within 48 hours of payment (many orders are actually shipped within 24 hours).
PLEASE NOTE: Unless specifically requested by you, the customer, we authorize shipping carriers to release your package(s) without a signature at the delivery destination. We are not responsible for stolen packages. A delivery status releases us from all liability. If you would prefer signature delivery, you must put this in the comments section at checkout or give us a call before placing your order. Please note: We reserve the right to require signature delivery for any package at any time for any reason at our discretion.
​
Damaged Items
For defective or damaged products, please contact us at info@flamingbeard.com to arrange a refund or exchange.
​
​​RETURNS
RETURN POLICY
Thank you for your purchase. If you are not completely satisfied with your purchase, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.​
MISSING ORDERS
Orders Not Received
If you do not receive your items, please contact the shipping provider to inquire about your package.
PLEASE NOTE: Once your package leaves our warehouse, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery). We are also not responsible for any damages to products incurred during transit. We ensure that all fragile items are packed securely. We advise you to contact the shipping provider if you notice any damage to your items.
***All reports of lost orders must be provided to us, Flaming Beard, within 10 days of order shipping date. If delivery confirmation has been provided by the shipping provider, we are not responsible for any missing package or items from a package.
​
Adding Items to An Order, Cancelling Orders, Changing Orders
We cannot guarantee cancellation, modification, or combination of orders that were placed separately into one shipment. It may be possible to combine shipping on multiple orders if we are notified immediately after the first order is placed but it is not guaranteed.
If you would like to cancel an order, please email us immediately at info@flamingbeard.com.
If the order has not shipped, we will cancel it at no charge to you. If the order has already shipped, our standard return and refund policy becomes effective.
​
Items Missing
***Once your package has been received, all reports of incorrect items, missing items, or damaged items must be reported to Flaming Beard within 5 days of receipt/delivery. We may require proof of the error. We will not be able to make any adjustments after this time.
​
Custom Orders
We will do everything that we can to create or fulfill a custom order. Whether that be a wood wick candle or a custom scent, please ask. You never know, you may be the creator of our next top selling scent!
​